Privacy Policy

1. Introduction

Welcome to Legalmaster™ ("Legalmaster", "we", "us", "our"). We provide online legal document services, including Deed Polls for adults and children, Tenancy Agreements (covering England, Scotland, Wales, and Northern Ireland), Eviction Notices, and related services throughout the United Kingdom.

Legalmaster™ takes your privacy VERY seriously. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website (www.legalmaster.co.uk), use our services, or interact with us. We are committed to safeguarding your information and ensuring transparency in our data practices, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We want to state unequivocally: We will NEVER sell your personal data to anyone.

2. Data Controller

Legalmaster™ (Legalmaster LTD) is the data controller responsible for your personal data collected through our website and services.

Our contact details are:

  • Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
  • Email: service@www.legalmaster.co.uk
  • Website: www.legalmaster.co.uk
  • Phone: 0333 340 8984

3. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, previous names (for Deed Polls), date of birth, title.
  • Contact Data: Billing address, delivery address, property addresses (for Tenancy/Eviction), email address, telephone numbers.
  • Document Specific Data: Information required to generate your requested legal document. This may include names of other parties involved (e.g., children, tenants, landlords, witnesses), dates, addresses, and other details relevant to the specific document (Deed Poll, Tenancy Agreement, Eviction Notice).
  • Financial Data: Payment details are processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit/debit card details on our servers. We may store transaction identifiers and partial payment information for record-keeping.
  • Transaction Data: Details about payments to and from you, details of products and services you have purchased from us, order history.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This is collected via analytical tracking tools.
  • Usage Data: Information about how you use our website, products, and services, collected via analytical tracking tools. This includes page views, navigation paths, time spent on pages, and interaction patterns.
  • Communications Data: Records of your correspondence with us, including emails, live chat transcripts, or support requests.
  • Archived Data (Tenancy Services): If you utilise our archive service for tenancy agreements, we store the agreement and related data for the agreed period.

4. How We Collect Your Information

We collect data in the following ways:

  • Direct Interactions: You provide data when you fill in forms on our website, create an account, place an order, request support, or correspond with us.
  • Automated Technologies: As you interact with our website, we automatically collect Technical and Usage Data using cookies and similar tracking technologies (like analytics). This is standard practice across the web to understand user interaction with services. Please see Section 11 (Cookies) for more details.
  • Third Parties: We may receive transaction data from our payment service providers.

5. Lawful Basis for Processing Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following lawful bases (UK GDPR):

  • Performance of a Contract: To fulfil our contractual obligations when you order a product or service (e.g., generating your Deed Poll or Tenancy Agreement, providing the archive service).
  • Legal Obligation: To comply with our legal or regulatory obligations (e.g., financial record keeping, responding to valid legal requests like warrants).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:
    • Operating and improving our website and services (using analytics).
    • Preventing and detecting crime, including fraud (storing data, reporting suspicious activity).
    • Ensuring network and information security.
    • Managing legal claims or disputes.

6. How We Use Your Information

We use your personal data for the following purposes, linked to the lawful bases above:

  • To Provide Services: Generate and deliver the legal documents you order (Contract). Provide access to our archive service (Contract).
  • To Process Payments: Facilitate payments for our services via secure third-party processors (Contract).
  • To Manage Our Relationship: Communicate with you about your order, provide customer support, notify you about changes to our terms or privacy policy (Contract, Legitimate Interests). We will never send you spam marketing emails. Communications will relate directly to your use of our services or important updates.
  • To Prevent and Detect Crime: Analyse information for signs of fraud or illegal activity (e.g., potentially fraudulent name change applications). Store information for up to 7 years where necessary for these purposes (Legitimate Interests, Legal Obligation).
  • To Improve Our Services: Use aggregated and anonymised Technical and Usage Data from analytics to understand how users interact with our website and services, allowing us to improve functionality and user experience (Legitimate Interests). This is standard practice for online services.
  • To Comply with Law: Fulfil our legal and regulatory duties, respond to lawful requests from authorities (Legal Obligation).

7. Data Sharing and Disclosure

Legalmaster™ takes your privacy extremely seriously and maintains strict confidentiality.

  • We NEVER Sell Your Data: We reiterate that we will never sell your personal data to any third party for marketing or any other purpose.
  • Third-Party Service Providers: We may share necessary data with trusted third parties who provide services on our behalf, under strict data processing agreements. These include:
    • Payment processors (e.g., Stripe, PayPal) to handle payments securely.
    • Hosting providers to store our website and data securely.
    • Analytics providers (e.g., Google Analytics) to help us understand website usage (often uses aggregated/anonymised data).
  • Legal Compulsion: We will only disclose your personal data to law enforcement, courts, or other authorities if we are legally compelled to do so by a valid subpoena, court order, warrant, or similar legal instrument. We will scrutinise such requests to ensure their validity before complying.
  • Reporting Suspicious Activity: Notwithstanding the above, Legalmaster™ reserves the right to proactively report information relating to suspicious enquiries or suspected illegal activity (for instance, attempts to procure documents for fraudulent purposes like identity fraud via name changes, or activities related to illegal lettings) to the appropriate law enforcement authorities (such as the Police or relevant fraud prevention agencies). This is done under our Legitimate Interest and potential Legal Obligation to prevent crime.

8. Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data from unauthorised access, use, alteration, disclosure, or accidental loss. These measures include, but are not limited to, encryption, access controls, secure servers, and staff training. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements, and for the prevention and detection of crime.

  • General Retention: Order details and associated personal data may be retained for up to 7 years after the transaction. This period is necessary for legal and regulatory compliance (e.g., tax purposes), dispute resolution, and particularly for our legitimate interest in preventing and detecting crime and fraud associated with the use of our services.
  • Archive Service: Data stored as part of our Tenancy Agreement archive service will be retained for the duration specified by that service, which aligns with the general 7-year retention period where applicable for crime prevention and legal reasons.
  • Other Data: Other data (e.g., general correspondence, inactive account data not linked to specific orders) will be retained for shorter periods as appropriate or until you request erasure (subject to legal exemptions). Anonymised analytics data may be retained indefinitely.

10. International Transfers

We primarily store and process data within the United Kingdom or the European Economic Area (EEA). Some of our third-party service providers (e.g., analytics, potentially hosting or payment processors) may be based outside the UK/EEA. If we do transfer your data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place, such as UK Adequacy Regulations or Standard Contractual Clauses approved by the UK authorities.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including analytical tracking) to distinguish you from other users, provide functionality, and help us understand how users interact with our services. This is standard practice across the web and helps us improve our website and provide a better user experience. For detailed information on the cookies we use and the purposes for which we use them, please see our separate Cookie Policy.

12. Your Data Protection Rights

Under UK data protection law, you have rights regarding your personal data:

  • Right of Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data where there is no compelling reason for us to keep processing it (subject to legal exemptions, e.g., our 7-year retention for specific purposes).
  • Right to Restrict Processing: Request suspension of processing under certain circumstances.
  • Right to Data Portability: Request transfer of your data to you or a third party in a structured, commonly used, machine-readable format (applies to data processed by automated means based on consent or contract).
  • Right to Object: Object to processing based on legitimate interests where you feel it impacts your fundamental rights.
  • Right to Withdraw Consent: If we rely on consent (which we generally do not for core processing), you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 2. We may need to request specific information from you to help us confirm your identity.

You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

  • Email: service@www.legalmaster.co.uk
  • Phone: 0333 340 8984

Effective Date: April 12, 2025